How visitors listen to your audio guide

Visitors listen in their phone's web browser. There is no app to install and no account to create: they scan a QR code and the audio guide opens, ready to play, in their phone's language when you have published it.

How visitors find an audio guide

• Scan the label of an artwork with the phone's camera. It opens that artwork in the player.
• Scan the QR code of a tour. It opens the first stop, with the list of stops.
• Scan the general QR code of the space, at the entrance or the ticket desk. It opens the list of your audio guides, with your Tours and Audio guides, and a search box that finds them by Name or number.
• Type a number. Under each artwork and in the list of the space, the Audio guide number field takes the number printed on the label; Go opens it. Handy when the camera struggles with a reflection.
• Use the built-in scanner. Scan QR opens the camera inside the player, so visitors can move from one label to the next without leaving it. It only opens Muvo audio guides.
• Look for spaces nearby. The Museums near me page of the player, with the visitor's permission, lists the spaces with audio guides within 2 km. The location is used only for that search.

Outside a tour, each artwork also links to the Previous and Next audio guide by number, and All goes back to the list of the space.

The player controls

Each artwork shows your space's logo and colour, the image, the name and the full text. The controls stay fixed at the bottom of the screen:

• Play and Pause.
• 10 s to go back 10 seconds, for a sentence they missed.
• A progress bar they can drag, with the time played and the time left.
• The speed button, which cycles through 1×, 1.25×, 1.5× and 1.75×.
• Reading settings (the sliders icon), described below.

If you chose background music for your space in Settings → Voice and music, it plays softly under the voice. Visitors who prefer the voice alone switch off Background music in Reading settings.

With the phone in the pocket

• The audio keeps playing with the screen locked. The lock screen shows the name and image of the artwork, with play, pause and 10 seconds back or forward. Where there is a previous or next audio guide, the phone's skip buttons go to it.
• While the audio plays, the screen stays on, so visitors who read along are not interrupted by the phone dimming.
• Everything a visitor chooses (language, speed, text size, music and reading settings) is remembered on that phone for the next artworks and visits. The player uses no tracking cookies.

Read along and accessibility

The full text sits under the image, paragraph by paragraph. The paragraph being read is highlighted and the page follows it on its own, like song lyrics. Tapping any paragraph jumps the audio to it.

The player is built to WCAG 2.2 AA: every control works with a keyboard and is labelled for screen readers, and keyboard users can start the audio from any paragraph.

Listening to a tour

A tour opens on its first step: the welcome, if you recorded one, or the first stop. The header shows the progress, for example «Tour · 2 of 8», and See stops opens the list, with the stops already listened to marked as Heard.

When a stop ends, the player announces the next one with a 5-second countdown. Visitors can press Go now or Cancel if they are still looking at the artwork.

Mobile data or Wi-Fi

The audio streams as it plays, so visitors need mobile data or your Wi-Fi; nothing large is downloaded in advance. If the connection drops, the player says so and offers Try again as soon as it is back. Free Wi-Fi in the rooms, with its name on a sign near the entrance, makes the visit smoother for visitors from abroad.