Download invoices and update your tax details

Every payment in Muvo comes with a VAT invoice in your organisation's name: subscriptions to Premium or Ultra, credit packs and access code packs. All of them live in one place in the panel, together with the tax details that appear on them. Only administrators can see this page.

Find your invoices

1. 1

   Go to Plan and credits → Invoices and tax details.

2. 2

   Look for the payment in the Invoices table. The newest are at the top.

3. 3

   Press PDF on its row to download the invoice.

Each row shows the Date, the Item with the invoice number, the Amount with the VAT on its own line, and the Status:

Right after a payment, the row may show Preparing… instead of PDF for a few moments while Stripe issues the invoice. Reload the page and the download appears. If you have never paid, the table says No invoices yet.

Your tax details

Muvo asks for your tax details the first time someone buys something, in the Invoice details window, and never again. You can review or change them at any time under Tax details on the same page:

• Legal name: the official name of your museum, school or organisation.
• Tax ID or VAT number: in Spain, the NIF or CIF (for example, B12345678). Elsewhere in the EU, the VAT number with its country prefix.
• Billing email: the address your organisation uses for invoices.
• Address, Postcode, City, the optional floor or province fields, and Country.

Press Save tax details to keep the changes. They apply to the following invoices; invoices already issued keep the details they were issued with. If Muvo answers This tax or VAT number does not look valid for the selected country, check the number and the country you chose.

How VAT is calculated

Prices in Muvo are shown before VAT. You do not have to work out the tax yourself: Stripe, Muvo's payment provider, calculates it automatically at checkout from your country and your tax number, and it appears on its own line in the invoice and in the Amount column. For prices, see the pricing page.

Change your card in the Stripe portal

Muvo never stores your card. It is kept by Stripe, and you manage it in the Stripe portal:

1. 1

   Go to Plan and credits → Invoices and tax details and press Open the Stripe portal. With a subscription, Manage subscription and card in Plan and credits → Plan opens the same portal.

2. 2

   Add the new card and make it the default payment method.

3. 3

   Close the portal or use its link to go back to Muvo.

The portal also lists the invoice history kept by Stripe, which is handy if you need an older invoice. The button only appears once your space has been to the Stripe payment page at least once.