Choose a plan for your space
Compare Zero, Premium and Ultra, upgrade or switch plans from the panel and know exactly what happens when you go back to Zero.
- For:
- Admins
- Updated
- Updated October 21, 2026
- 3 min read
- 3 min read
Every space is on one plan: Zero, Premium or Ultra. Every plan includes the editor, the recording studio, QR codes, the player in 12 interface languages and statistics. What changes is the credits, the number of unique visitors, the limits and the branding. Only administrators can see and change the plan.
Compare the plans
| Zero | Premium | Ultra | |
|---|---|---|---|
| Price | Free, for ever, no card | Monthly or yearly subscription | Yearly subscription only |
| AI credits | Welcome credits once, when the space is created | A monthly allowance | A larger monthly allowance |
| Unique visitors | A small number a month, extendable with credits | More a month, extendable with credits | A large yearly allowance spread over the months; more on request |
| Artworks, tours and active content languages | Limited | Unlimited | Unlimited |
| Team members | A few | A larger team | A larger team |
| Branding in the player | Muvo logo and «Audio guide made with Muvo» | Only your brand | Only your brand |
| QR codes with your colours and logo | Unlocked for ever with credits | Included | Included |
| Closed mode with access codes | Yes, you buy the codes | Yes, with free codes every month; buy more if needed | Yes, unlimited codes |
The exact allowances and prices change from time to time, so we keep them in one place: the pricing page. In the panel, Plan and credits → Plan shows the figures that apply to your space today.
A unique visitor is each different phone that opens one of your artworks or tours, counted once a month whether it listens to one artwork or fifty. When the month is full, new visitors see a notice and cannot listen until the next month, unless you add more. See How visitors listen.
Which plan fits you
- Zero is for trying Muvo and for small spaces. Record the voices yourself to avoid spending credits, and buy a pack when you want the AI.
- Premium is for spaces that publish in several languages and want the audio guide entirely in their own look.
- Ultra is for places with many visitors all year round.
If your case does not fit any plan, for example several venues or a very large audience, write to us from the pricing page.
Upgrade from Zero
Go to Plan and credits → Plan.
Under Plans, find Premium or Ultra. For Premium, choose Monthly or Yearly; Ultra shows Yearly payment only.
Press Upgrade to Premium or Upgrade to Ultra.
The first time, fill in the Invoice details of your organisation and press Save and continue to payment.
Pay by card on Stripe. The new plan starts as soon as Stripe confirms the payment, and its monthly credits arrive at once.
There is no trial and no commitment: Zero is the way to try Muvo. You can cancel whenever you want and keep your paid plan until the end of the period you paid for. Each payment comes with a VAT invoice in Plan and credits → Invoices and tax details.
Switch between Premium and Ultra
Once you have a subscription, changes go through the Stripe portal, where your card is also managed.
Go to Plan and credits → Plan.
Press Manage subscription and card, or Change in the Stripe portal on the plan you want.
In the portal, switch between Premium and Ultra, change between monthly and yearly billing, update your card or cancel.
The Your plan card shows your current plan, how it is billed and the date of the next renewal.
Go back to Zero
To go back to Zero, press Back to Zero (cancel) on the Zero plan and cancel in the Stripe portal. Your paid plan stays active until the end of the paid period, and the Your plan card shows the date it ends. On that date:
- Nothing is deleted or unpublished. Your audio guides keep playing.
- If you have more artworks, tours, languages or members than Zero allows, they stay as they are, but you cannot add more until you are below the limit.
- Unused credits included in your plan expire. Gifted and purchased credits stay.
- The player shows Muvo's branding again, and QR downloads go back to the basic style unless you unlocked your colours and logo with credits.
- Closed mode keeps working, but new access codes have to be bought.
If a renewal cannot be charged, Stripe tries again and the panel shows a notice. Update your card in time: after 14 days unpaid, the space moves back to Zero. Nothing is ever deleted over a failed payment.
Any questions? We’re here to help.
Write to us and a person from the Muvo team will answer within one or two working days.