Change or cancel your plan

You can change your space's plan whenever you want, and there is no commitment: no minimum term and no cancellation fee. This article explains when each change takes effect and what happens to your content, credits, codes and branding. To compare what each plan includes, see Choose a plan for your space. Only administrators can change the plan.

Where each change is made

Upgrading from Zero happens in Muvo, as explained in Choose a plan for your space. The plan starts as soon as Stripe confirms the payment and its monthly credits arrive at once; Muvo never activates a plan just because the browser says it has paid.

Switch plan or billing period

1. 1

   Go to Plan and credits → Plan.

2. 2

   Press Manage subscription and card in Your plan, or Change in the Stripe portal on the plan you want.

3. 3

   In the Stripe portal, choose the new plan or billing period and confirm.

4. 4

   Go back to Muvo. Your plan shows the new plan, how it is billed and the next renewal date.

• Ultra is billed yearly only, so moving from monthly Premium to Ultra also moves you to yearly billing.
• Stripe adjusts the amount for the time you have already paid, so you do not pay twice for the same days. The adjustment appears on your invoices.
• The new limits apply at once. The credits included in your plan this month stay; the new plan's monthly credits arrive with its next monthly renewal. Yearly billing also gets its credits every month.

Cancel and go back to Zero

1. 1

   Go to Plan and credits → Plan.

2. 2

   Press Back to Zero (cancel) on the Zero plan, or Manage subscription and card.

3. 3

   Cancel the subscription in the Stripe portal.

Cancelling does not cut your plan short. You keep Premium or Ultra until the end of the period you have paid for, and Your plan shows Cancelled: active until that date. The unused part of the period is not refunded. If you change your mind before that date, open the Stripe portal again and renew the subscription.

What happens when you are back on Zero

If a renewal cannot be charged

If Stripe cannot charge a renewal, for example because the card has expired, Stripe tries again over the following days. Meanwhile your plan keeps working, administrators get a notification and an email, and Your plan shows We could not charge the renewal with the date by which the card must be updated.

1. 1

   Press Manage subscription and card in Plan and credits → Plan.

2. 2

   Update the card in the Stripe portal and pay the pending invoice.

Once the payment goes through, the notice disappears and the plan's monthly credits arrive.