These terms and conditions generally govern the use of the website www.muvo.es and describe the general framework under which MUVO Cultura Digital S.L. provides its AI-powered museum guide and audio guide service to cultural, heritage, religious, and educational institutions.
The specific commercial, technical, and service-level conditions for each client institution are set out in the contract or commercial proposal signed between MUVO and that institution, which prevails over this document in case of discrepancy. This document is therefore general and informational in nature with respect to the service, in addition to governing the use of the website itself.
1. Purpose and scope
This document applies to anyone accessing or using the website www.muvo.es (users) and, on a general and informational basis, to the institutions that contract the MUVO service (clients). Accessing the website implies acceptance of these conditions in the version in force at any given time.
2. Description of the service
MUVO offers an AI-powered guide and audio guide platform for cultural spaces, allowing institutions to upload and manage content about their collections through a dedicated panel (cms.muvo.es) and to generate, from that content, guides adapted to each visitor's profile (knowledge level, age, and language). The end visitor accesses the guide from their own mobile device, with no additional hardware provided by the institution required.
The service is provided under a SaaS (Software as a Service) subscription or licence model, with pricing, scope, and service-level conditions determined individually in the commercial proposal or contract signed with each institution.
3. Registration and access to the management panel
Access to the content management panel (cms.muvo.es) requires the client institution to register and create access credentials. The institution is responsible for safeguarding these credentials and for the accuracy of the information provided during registration, as well as for actions carried out by anyone authorised to use its account.
4. Obligations of the user and the client institution
The user agrees to make appropriate, diligent, and lawful use of the website and, where applicable, the content management panel. The client institution additionally agrees that the content it uploads to the platform (text, images, audio, or other materials) is accurate, that it holds the necessary rights for its use, and that it does not infringe third-party rights, including intellectual property, image, or personal data protection rights.
5. Intellectual property
The MUVO platform — its software, design, brand, algorithms, and other technological elements — is owned by MUVO Cultura Digital S.L. or by third parties who have licensed its use to MUVO. Content each institution uploads to the management panel (information about its works, collections, images, and descriptive texts) remains at all times owned by that institution; MUVO only uses it, within the framework of the applicable contract, to generate and provide personalised guides to visitors.
6. Availability and support
MUVO commits to making its best efforts to keep the service available and functioning correctly, although this general document does not guarantee a specific level of availability. Specific availability and support commitments, where they exist, are set out in the contract signed with each client institution.
7. Limitation of liability
MUVO will not be liable for damages arising from improper use of the website or service, from inaccuracies in the information a client institution provides to generate its guides, or from service interruptions beyond its reasonable control. Nothing in this document seeks to exclude or limit liability in cases where doing so is not legally permitted.
8. Data protection
Personal data processing carried out through the website is governed by our Privacy Policy (/privacidad). Where the service contracted by an institution involves the processing of its visitors' personal data on that institution's behalf, the conditions of such processing are set out in the corresponding data processing agreement, signed separately from these terms.
9. Duration, amendment, and termination
These general conditions remain in force for as long as the website is active. MUVO reserves the right to amend them at any time; relevant changes will be published on this same page, indicating the date of the last update. The specific contractual relationship with each client institution is governed by its own term and termination conditions, set out in the corresponding contract.
10. Applicable law and jurisdiction
These conditions are governed by Spanish law. For any dispute arising from their interpretation or performance, the parties submit to the Courts and Tribunals of the city of Madrid, expressly waiving any other forum that may correspond to them, unless consumer protection law mandatorily establishes a different forum.
11. Contact
For any question about these terms and conditions, you can write to us at hola@muvo.es.